Account Help
Yup! But it’s free, fast, and gives you access to all the juicy features — like messaging, calling, and listing your gear. No account = no action.
Not at all. Just tap “Forgot Password” on the login screen, and we’ll shoot a reset link to your email. Boom. You’re back in.
Totally. Jump into your profile settings and update your name, pic, phone number — all that good stuff. New vibe? New you.
We’re big on trust. Verifying helps keep the Rease community real and reliable. It’s also one of the ways we reduce scams and weird stuff.
Sad to see you go, but yes — just message us or head to your settings. But warning: you might miss us later.
App Help
Tap the + button in the app, snap a few pics, add a juicy description, set your availability, and boom — it’s live. Easy peasy.
Message them directly in the app. Or hit the call button if you’re feeling brave and want to talk it out like it’s 2004.
Yes! Use the search bar to find cameras, camping gear, party supplies — whatever you need. Filters help you narrow things down too.
Listings show availability and you can message the lister to confirm. We suggest double-checking before you plan your party around that popcorn machine.
You bet! Just tap the heart icon and come back to it later. Love at first sight? Bookmark it.
Try restarting it or updating to the latest version. Still glitchy? Shoot us a message and we’ll send the tech wizards.
Payment Help
You don’t pay through Rease. You and the other person decide how to handle the transaction — cash, transfer, gold bars… we don’t judge.
We recommend using a secure method like bank transfer and only after confirming the item and agreement. And maybe avoid mailing envelopes of cash
Nope. Zilch. Zero. We don’t touch your money. Everything goes directly between renter and lister.
Absolutely — if you want to protect your stuff, it’s smart to request a bond upfront. Just be clear about terms and return timelines.
Safety & Privacy:
We do our best to make it super safe. User verification, reviews, and ratings help weed out the dodgy ones. But always trust your gut.
Since Rease doesn’t handle payments or bookings, we don’t intervene in disputes. That’s why we recommend clear agreements and item insurance.
Yes! 100%. If it’s valuable, protect it. Rease doesn’t cover damages or loss, so having insurance gives you peace of mind.
Your personal data is protected with us. We don’t sell your info, and our security game is strong. Your secrets are safe here.
Tap “Report” on their profile or listing, or message us directly. We take safety seriously and will investigate fast.
Frequently asked questions
Think of Rease like a matchmaker… for stuff. We connect people who want to rent things with people who own them — and then we step back. You browse listings, contact the lister directly in the app (yep, there's messaging and even call features!), and work out the details yourselves. Simple, old-school, and super easy.
Nope! We're not part of your payment convo. Rease doesn’t handle transactions, charge commission, or take any slice of the pie. You and the other person figure out how to exchange the goods and the dough — whether it's cash, bank transfer, or trading it for a pizza (not recommended, but hey... your choice).
Not anymore. Since we don’t handle transactions, there’s no bond. But we strongly recommend discussing expectations clearly with the other person and possibly charging a bond before handing over an item.
We do our best to keep the community clean and friendly. You can check profiles, ratings, and reviews before connecting. We also have a verification system in place to verify user identities and increase security!
Heck yeah. We now offer a calling option, so you can connect instantly. Don’t forget we have a messaging system so you can either call or message each other. No awkward emailing back and forth for days.
Literally everything. Tools. Cameras. Party gear. Baby stuff. Camping gear. Drones. Even that chocolate fountain you used once. If it’s legal and rentable, it’s welcome here.
That’s up to you and the person you're renting with. Rease doesn’t require any contracts, but it’s always smart to set clear terms between each other. You can write it up or keep it casual — just make sure you’re both on the same page.
Zero. Nada. Zilch. Rease is 100% free to list and browse. We’re just here to connect you with what you need — and then get out of the way.
Yep! Whether you’re in Sydney, Melbourne, a small surf town, or literally the Outback — Rease is ready when you are.
Download the app, sign up, post your stuff, or start browsing. That’s it. No setup fees, no waiting period, no drama. Just rent and roll.
Want to ask us something else?
Slide into our DMs or shoot us a message at support@rease.com.au
We’re here for you (and your inflatable hot tub rental).